Privacy Policy

Listen Before You Dismiss is an independent, patient-led campaign advocating for safer, more compassionate and accountable rural healthcare.

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We respect the privacy of people who visit our website, contact the campaign or contribute their experiences through Community Voices.

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We are not a healthcare provider, emergency service or formal complaints investigation body.

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Privacy enquiries: listenbeforeyoudismiss@gmail.com

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Information we may collect

Depending on how you interact with the website, we may receive:

• Your first name, email address or town/region, if you choose to provide them.

• Information you submit about a rural healthcare experience.

• Your answer to whether we may contact you.

• Information included in general campaign correspondence.

• Information you voluntarily provide through any separate newsletter subscription.

 

Our website uses Wix, which may also process technical information associated with website visits and form submissions, such as device information, IP addresses and cookies.

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Why we collect information

We use information provided to the campaign to:

• Receive and consider community experiences.

• Understand concerns and positive examples relating to rural healthcare.

• Identify issues that may inform the campaign's advocacy and improvement priorities.

• Respond to a submission if you have provided an email address and agreed to be contacted.

• Respond to general campaign enquiries.

 

Providing information through Community Voices does not automatically subscribe you to campaign marketing or newsletters.

Community Voices and consent

 

Taking part in Community Voices is voluntary.

 

You may submit an experience without providing your name or email address. However, details within an account may still identify you or someone else, so complete anonymity cannot be guaranteed.

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Please do not include medical record numbers, copies of medical records, names of other patients or staff, or other details that could identify another person.

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Your information will not be published, quoted publicly or shared as an individual account with healthcare organisations, journalists or decision-makers without your separate, explicit permission, except where disclosure is required by law or necessary to respond to a serious and immediate safety risk.

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Agreeing to be contacted does not mean agreeing to public use of your story.

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Who may access information

Community Voices submissions are received and stored using Wix Forms.

They may be accessible to the campaign's site administrator and any authorised site collaborators whose permissions allow access to form submissions. Wix and its service providers may also process information to operate and secure the website.

We aim to limit access to people who genuinely need it for campaign administration.

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We do not sell Community Voices submissions or contact details.

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Storage and overseas processing

Because our website is hosted through Wix, information may be stored or processed outside Australia.

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Wix identifies several possible international data-storage locations and service providers. We cannot promise that information will remain in Australia.

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No internet-based system can guarantee absolute security or anonymity.

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How long information is kept

We intend to retain personal information only while it is reasonably needed for the purpose for which it was collected, including relevant campaign administration and follow-up.

Information that is no longer needed will be reviewed for deletion or de-identification, subject to applicable legal requirements and technical limitations, including backups.

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Access, correction and deletion requests

You may contact us to ask about personal information you have submitted, request a correction or ask that it be deleted.

Please email listenbeforeyoudismiss@gmail.com with the subject Privacy Request.

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We will take reasonable steps to consider and respond to your request.

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If you submitted without contact details, it may be difficult to locate or verify which submission belongs to you. Please provide only the minimum information needed to help identify it.

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Privacy concerns

If you have concerns about how the campaign has handled your information, please email us using the contact address above.

We will review the concern and respond as reasonably practicable. Where applicable, external privacy complaint options may also be available.

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Cookies and website services

Wix and services used to operate this website may use cookies and other technical tools for website functionality, security and analytics.

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We will review the website's cookie and privacy settings before publication and update this policy if necessary.

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Changes to this policy

We may update this policy as the campaign, website or information-handling practices develop.

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The date at the top of this page will show when it was last updated.

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Listen before you dismiss. Treat the whole person. Every voice matters.